FAQs
Frequently Asked Questions (FAQs)
📦 When will my order ship?
Orders are typically processed within 1–2 business days after your purchase. You will receive a shipping confirmation email with tracking details once your order is dispatched.
🚚 How long does delivery take?
We offer free standard shipping, and delivery typically takes 5–8 business days from the date of shipment.
📬 How can I track my order?
Once your order has shipped, you'll receive an email with your tracking number and carrier information. You can use this number to track your package directly on the carrier’s website.
🔁 What is your return policy?
We accept returns within 30 days of delivery. All returns are free of charge, and we do not charge any restocking fees. Items must be unused and in original condition.
Read our full Return & Refund Policy for more details.
💳 What payment methods do you accept?
We accept all major payment methods, including:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
🎁 Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to cancel or modify it. Please email us as soon as possible at moondrowns@gmail.com.
❓ My item arrived damaged or incorrect. What should I do?
We’re very sorry about that! Please contact us within 48 hours of receiving your order with your order number and a photo of the item. We’ll resolve the issue promptly.
🌍 Do you ship internationally?
At the moment, we only ship within Australia. We are working on expanding our shipping zones soon.
Still have questions?
📧 Email us at: moondrowns@gmail.com
📞 Call us: +1 065 558 0147